Terms & Conditions
Rates include applicable hotel taxes. Tourist/local/city taxes which generally include the use of local services may not be included. If city tax needs to be paid at the hotel, this info might be shown in Remarks and on the voucher.
Some hotels, particularly in Europe, USA & UAE do charge a resort fee which must be paid to the hotel directly. Club world is not responsible for resort fee charges and have no control over their implementation.
Currency exchange rates generally change on daily basis depending on the fluctuations in the market. Club world reserve the right to update room rates displayed on the website depending on any market fluctuations.
Any changes relating to currency exchange rate fluctuations will not affect the rates of an already confirmed booking. Likewise, once a booking has been booked and confirmed at the rates you have accepted, there is no refund for any difference in rates due to exchange rate fluctuations.
Local Market Rates
Not all of the hotel rates are displayed on the club world website are applicable for the local market where these hotels exist. In addition some other markets may be affected and in such cases the hotel is within their rights to change the rates without prior notice.
You agree that passenger nationality declaration is mandatory and must be determined by selecting Client Nationality at the time of booking.
This information must be in accordance with the passenger passport. False declaration of passenger nationality may cause consequences for which we cannot be held liable. If you do not change Client Nationality, Agency Nationality will be taken as passenger nationality by default. In case, any financial damage occurs due to false nationality declaration, it will be covered by the agency towards your customers or to us in full.
Hotel Information and Facilities
Hotel star ratings aim to give a general overview of the quality of the hotel and approximate level of facilities, services and amenities available. However this rating system does vary from country to country. For example a 5* Bangkok hotel will not be the same as a 5* London hotel. Club world are not responsible for the hotel categories and star ratings as these have been provided to us and accepted in good faith.
Photographs and Maps are provided for information purposes only. While club world strives to present hotel and map information as accurately as possible, we do not accept any responsibility for the accuracy of this information or for any errors and/or omissions. We suggest that you view the hotel website or contact the hotel directly to obtain the most recent photographs, complete information and location directions.
The cancelation policies of each reservation made with club world will be available on the website prior confirming the booking and these policies are 100% accepted by the client when confirming them. All requests to modify and/or exonerate the already confirmed reservations are not guaranteed.
During special event periods, certain dates and early bird type bookings, the hotel may pass on a different cancellation policy of which you will be informed as soon as club world are notified.
Any booking which offers free nights or early booking savings are liable to certain restrictions which we will inform you about as soon as club world are notified. Generally these restrictions are; No name changes and no extension or reduction of nights. If you have booked a stay that includes 1 night free and your client decides to cancel- The free night will not be refunded because this is free.
Any reservation, service or last minute product is 100% NON-REFUNDABLE regardless of the policy of individual cancellation published or not published.
Refunds will be done only through the Original Mode of Payment.
Any complaint which cannot be resolved at the hotel must be notified to us by email with the subject message 'Complaint'. All complaints must be notified to us within 15 days of the check out date,
A copy of the complaint must be also be submitted to and signed by the hotel manager. Complaints relating to hotel services will be forwarded by club world to the relevant party.
The Provider shall use its reasonable commercial endeavors to ensure the data provided in the System is accurate and updated however the information provided in the System has been sourced in good faith.
The Provider cannot guarantee that it is completely free of mistakes or omissions. We obtain as accurate information available from the service providers.
For any technical error of the Provider, the provider will inform the client’s customer service center in the best terms and conditions to solve the problem.
Incidentals and Additional Charges Made By The Hotel
Club world has no control over any extra charges that a hotel may decide to their implement for guest room incidentals such as air conditioning, safe, mini fridge, hire of television remote