Privacy Policy
This Privacy Policy ("Policy") applies to all users.
We at Booking CW, operating under our leading brand "Booking CW", are a company established under the laws of the Arab Republic of Egypt. Through this policy, we explain how we collect, process, and use the information we receive via our websites and emails we send. We also explain how we protect and secure the personal data you provide while using our website.
This policy applies only to information collected through our website and does not include information obtained from external sources such as other websites or emails sent to us directly.
Payments
We accept online payments using credit or debit cards in either USD or EGP via Visa and Mastercard networks.
Any dispute or claim arising out of or in connection with this website shall be governed by the applicable laws of the Arab Republic of Egypt.
We accept payments through the following websites affiliated with the Booking CW group:
Data Collection Methods
Cookies & Tracking Technologies
We use cookies and similar technologies to store user preferences and analyze interaction with the site. This data helps improve user experience, analyze performance, and offer personalized content. You can manage cookies through your browser settings.
Log File Information
Some information is logged automatically when you visit the website, such as your IP address, browser type, visited pages, and browsing duration. This is used for performance analysis and system protection.
Device Information
We collect information about the device you use, such as type, operating system, unique identifiers, IP address, and geolocation (if permitted). We also use mobile analytics tools to better understand our apps’ performance, ensuring such data is not linked to personally identifiable information.
How We Use the Information
We use the collected information for the following purposes:
- To provide and improve our services
- To personalize content and interface based on your preferences
- To communicate with you via email, phone, or other means
- To analyze site usage and generate non-personalized reports and statistics
- For legal and regulatory purposes
- For any other purpose specified during your interaction with the site
Your Rights & Choices
- You can access, modify, or delete your personal information through the "Contact Us" section.
- You can unsubscribe from marketing emails using the link provided in each message.
- If you're a registered user, you can adjust your privacy and communication settings through the "Account Settings" page.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once the data is no longer needed, we securely delete it to prevent identification.
Security
We implement effective (electronic, physical, and organizational) security measures to protect your data. However, we cannot guarantee 100% security. You are responsible for keeping your account credentials and password confidential.
Activation & Delivery
After successful registration, the user receives a confirmation email. Once account details and payment are verified by our customer service team, the account is activated and full services become available. Booking confirmations and invoices are available in the “My Bookings” section and sent via email. These records remain accessible for life.
Cancellation & Refunds
- Each booking’s cancellation policy is clearly displayed before confirmation. Confirming the booking constitutes full (100%) acceptance of these policies.
- Modifying or canceling confirmed bookings cannot be guaranteed.
- During special events or early bookings, different cancellation terms may apply, which you’ll be informed of once we’re notified by the service provider.
- Free nights included in some bookings are subject to restrictions and cannot be changed, canceled, or refunded.
- Last-minute bookings or products are non-refundable, regardless of individual service policies.
- Refunds (if applicable) are only processed to the original payment method used during booking.
- Registration fees start from EGP 50,000 for basic accounts. These fees are non-refundable and may vary during promotional offers as advertised on the website.
Contact Us
If you have any questions regarding privacy or data use, you may contact us via the following email:
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Privacy Policy Updates
We reserve the right to update this policy from time to time. Any new update will be published on this page and becomes effective upon publication. If there are significant changes affecting your rights, we will notify you via email or in-site notification. We recommend reviewing this policy periodically.