Terms & Conditions - Booking CW
1. Acceptance of Terms
By accessing the Booking CW website or using the app, you fully agree to these terms and conditions without modification. You also confirm that you have the legal capacity to enter into this agreement and use the website in accordance with these terms. Individuals under the age of 13 are not permitted to use or register on this site under any circumstances. Booking CW reserves the right to update or modify these terms at any time without prior notice. Continued use of the platform constitutes automatic acceptance of any changes.
2. Account Registration and Use
Each user receives a personal, non-transferable account valid for life unless otherwise agreed upon with Booking CW or BCW Global. The minimum subscription fee is EGP 50,000 for individual accounts unless a special offer or custom agreement is provided by the marketing or contracting team. This amount may vary for institutional or group accounts. Payment must be completed in full before the account is activated. Subscription fees are non-refundable once the account is created. Only registered and activated members may make bookings on the site.
3. Prices and Currency Exchange
Displayed prices include standard hotel taxes unless otherwise stated. Local charges such as city tax or resort fees (e.g., in Europe, UAE, or the USA) are to be paid directly at the hotel by the guest. Prices may fluctuate based on market conditions and currency exchange rates. However, confirmed bookings are not affected by subsequent changes in price or exchange rates.
4. Corporate Accounts
Institutions may purchase bulk accounts at discounted rates and resell them to their employees or clients. Each account created through an institution is subject to Booking CW’s general terms and conditions. Institutions bear full responsibility for the use and conduct of their linked users. Reselling accounts at a price higher or lower than the official rate is prohibited unless authorized directly by Booking CW.
5. Local Pricing and Nationality Declaration
Not all prices are valid for residents of the country where the hotel is located. Rates may vary depending on the client's nationality and hotel policies. Accurate nationality must be entered during booking to match the passport used for travel. Incorrect or misleading nationality information may result in additional charges, booking cancellation, or penalties. If nationality is not declared, the system defaults to the agency’s nationality.
6. Hotel Information and Ratings
Hotel star ratings differ by country according to local standards and may not reflect the same level of service globally. All information and images are provided by hotels or suppliers and are published in good faith. Booking CW is not responsible for inaccuracies, omissions, or outdated content. To confirm details like exact location, amenities, or updated photos, please contact the hotel directly or through your personal travel advisor, live chat, or WhatsApp icon available on the site.
7. Cancellation Policy
Subscription fees are non-refundable once the account is activated. Each booking has its own cancellation policy, clearly displayed before confirmation. Special seasons or events may involve stricter cancellation terms. Bookings with free nights, special offers, or promotional deals are usually non-refundable and non-modifiable, and may have additional restrictions.
8. Complaints
Unresolved complaints during a stay must be submitted via email within 15 days of checkout, with the subject line “Complaint.” Hotel-related complaints must be documented and signed by the hotel manager. Booking CW will investigate the issue and forward it to the supplier. Disputes are governed by Egyptian law and referred to local authorities when necessary.
9. Additional Charges
Some hotels may apply extra fees for optional services not included in the booking such as air conditioning, in-room safes, minibars, spa or sauna access, or parking. These fees are to be paid directly at the hotel, and Booking CW is not responsible for them whether disclosed beforehand or not.
10. Seasonal Dinner Charges
During holidays or special events (e.g., New Year’s Eve or local festivals), some hotels may require guests to pay mandatory dinner or celebration fees. These fees must be paid at the hotel even if not pre-notified on the website. Booking CW strives to inform clients whenever such charges are known in advance but cannot guarantee it in all cases.
11. Points & Miles Program
The Booking CW Points & Miles Program allows clients to earn 1 point per 1 EGP spent on any confirmed and paid booking (hotels, flights, activities). Redemption starts from 40,000 points. Each 1,000 points equals 10 EGP. A maximum of 100,000 points can be used per booking (worth 1,000 EGP). Points are valid for 18 months and cannot be combined with vouchers or other promotions in a single booking.
12. Vouchers & Free Gifts
Booking CW offers promotional vouchers and loyalty gifts such as free hotel nights, airport transfers, or activity tickets. Only one voucher can be used per booking. Vouchers cannot be combined with points. Bookings using vouchers are non-refundable and non-modifiable. Each voucher type has specific conditions regarding eligibility and timing.
13. Payments & Security
Payments are accepted via Visa and MasterCard. Transactions are processed in the customer’s displayed currency. Booking CW may request ID verification to secure transactions. Payments are processed through official secure gateways. Subscription fees are non-refundable once the account is activated.
14. Legal Jurisdiction
All disputes arising from the use of the platform are subject to the laws of the Arab Republic of Egypt. Clients must first attempt to resolve any issue with Booking CW before escalating it to legal authorities.
15. Disclaimer
Booking CW aims to provide accurate and up-to-date information but is not responsible for errors or services offered by third-party providers (hotels, airlines, transport companies). The company reserves the right to adjust prices or cancel bookings that violate terms of use.
16. Account Validity & Contracts
Accounts are valid for life unless suspended due to violations. Clients can view their contract details via their dashboard. If a competing offer is found with the same conditions, Booking CW guarantees to match or refund the difference, based on its official price match policy.